Refund Policy
Effective Date: 03/18/2025
At USG EDU, we are committed to providing high-quality services to help students and professionals achieve their goals of studying and working in China. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid services. Please read this policy carefully before making a payment.
1. Free Consultation Service
We offer a free consultation service to help you understand our offerings and determine how we can assist you. This free consultation is non-binding and does not require any payment. If you decide to proceed with our paid services after the consultation, the terms of this Refund Policy will apply.
2. Eligibility for Refunds
Refunds for paid services are only issued under the following conditions:
We Fail to Meet Our Commitment: If we are unable to fulfill the specific service we promised (e.g., finding a scholarship, securing a job placement, or providing admission to a university), you may be eligible for a refund.
Service Not Initiated: If you cancel your payment before we begin working on your case, you may be eligible for a full refund.
Refunds are not available in the following cases:
If you change your mind after the service has been initiated.
If you fail to provide the necessary documents or information required for us to proceed with your case.
If the outcome is not as desired due to factors beyond our control (e.g., changes in university policies, visa rejections by government authorities, or employer decisions).
3. Refund Process
To request a refund, please follow these steps:
Submit a Refund Request: Contact us at services@usg-edu.com of the service completion date. Include your full name, payment details, and a detailed explanation of why you are requesting a refund.
Review and Verification: We will review your request and verify whether we failed to meet our commitment as outlined in your service agreement.
Refund Decision: If your request is approved, we will process the refund within [insert number, e.g., 7-10 business days].
4. Partial Refunds
In some cases, a partial refund may be issued if:
We have partially fulfilled our commitment (e.g., secured an admission offer but not a scholarship).
A portion of the service has been completed, and the remaining work cannot be continued due to unforeseen circumstances.
The amount of the partial refund will be determined based on the work completed and the terms of your service agreement.
5. Non-Refundable Fees
The following fees are non-refundable:
Administrative Fees: Any fees associated with processing your application or payment.
Third-Party Costs: Fees paid to third parties (e.g., universities, visa agencies, or testing centers) on your behalf.
6. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
USG EDU
Email: services@usg-edu.com
Phone:
- Tel : +8617838909562
- Mob : +8615138787201
Address: USG – Edu, Bao Xian 37 Road, Huadu District, Guangzhou City, Guangdong Province.
